http://www.thycotic.com/forums/messages.aspx?TopicID=440 Thycotic Community - Secret Server - Remote Agents, exception on agent... - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Mon, 04 Jun 2012 12:39:53 GMT Mon, 04 Jun 2012 12:39:53 GMT http://www.thycotic.com/forums/messages.aspx?TopicID=440
If anyone else needs a resolution to this, please contact tech support and we can get you a patch.]]> Mon, 04 Jun 2012 12:39:53 GMT http://www.thycotic.com/forums/messages.aspx?TopicID=440 Tue, 22 May 2012 07:55:44 GMT http://www.thycotic.com/forums/messages.aspx?TopicID=440 I have an open support ticket about this, but figured I might as well post something here in case someone recognizes the issue.

I'm running a trial of SecretServer and trying to get the remote agents feature to work, but with limited success. I can install the agents on the remote machines and then activate them on the server, but whenever I try to retrieve the agent logs or do anything with the secrets associated with the agents I get an error on the top of the webpage that says:

"Exception on Agent, Check the Agent log or Agent Computer's Event Log for details."

If I check the application event log on the reomte machine I find a corresponding event with this data:

Error in Call Method. Exception: System.NullReferenceException: Object reference not set to an instance of an object.
at Thycotic.ihawu.Business.DoubleLock.Cryptography.SymmetricEncryptor.EncryptOrDecrypt(Byte[] bytes, SymmetricKey key, InitializationVector iv, Boolean decrypt)
at Thycotic.ihawu.Business.DoubleLock.Cryptography.SymmetricEncryptor.Decrypt(Byte[] bytes, SymmetricKey key, InitializationVector iv)
at Thycotic.ihawu.AgentService.RemoteAgentClient.RpcAgentServerCallBack.CallMethod(Byte[] encryptedMethodName, Byte[][] args)


I've tried installing SecretServer on machines in our domain as well as outside of it, and with agents on several different computers in different networks/domains, all with the exact same problem. I'm installing SecretServer in accordance with the official documentation.

Has anyone seen this before?]]> Tue, 22 May 2012 07:53:23 GMT